Customer Support for Flight Booking Engine

We enrich your B2B flight booking portal with a real-time helpdesk that takes care of the customer's needs 24/7. This simple yet very significant addition to your travel portal will resolve all the urgent issues with maximum efficiency, and the ones that require expert assistance will be redirected accordingly.

For a flight booking engine’s customer support, it’s better to provide multiple options for raising a query. This improves the chances of success for a user to get a resolution. Keeping this in mind, we customize your flight booking portal with email, live chat, phone, and ticketing system support. Customers can choose any preferred option and enjoy an amazing experience.

The response time for any travel booking portal is determined by its customer support team and operation execution. However, small B2B and B2C businesses may not be able to afford a big team. To help such companies, we provide a series of self-help tools powered by AI dedicated to providing instant responses.

Tour managers, TMCs, and DMCs often face a challenge to meet the requirements of business clients. Providing personalized support to large organizations is not easy. As a result, we help you assign a dedicated account manager that caters to all the client’s needs with strategic guidance on system optimization and performance improvements.

Customer support is not limited to users only. Businesses that have integrated third-party APIs and GDSs into their travel portal may also require assistance. Being your partner, OneClick Traveltech is always readily available for troubleshooting errors and optimizing the performance of your portal. We even assist in integrating new travel suppliers into your booking engine.

TravelTech does not leave you hanging once the travel booking solution is deployed. Our experts and customer support continue providing assistance right from onboarding to deployment. Even after the solution has been made live, we will help in training your agents and staff to navigate the system for maximum efficiency.

All of the solutions developed by OneClick are compliant with industry regulations like CCPA, GDPR, and PCI-DSS, ensuring your customer and business data will remain protected at all times. Additionally, we will also address any payment failures and perform security checks for suspicious activities or unauthorized transactions.

The dedicated experts of OneClick TravelTech will always be at your disposal to resolve any issues in real time. Whether your portal is experiencing payment errors or card issues, we’ll fix it without prompting the user to restart the booking process.

Whatever you need for your flight booking portal, we can provide. Our services allow us to enrich businesses with a tailored solution suitable for group bookings, special needs, or loyalty program redemptions. We will seamlessly integrate all the features you desire and more to ensure that your solution can outperform your competitors.

Last but not least, OneClick TravelTech also enables your travel portal to manage cancellations, refunds, and rebookings effortlessly. Any customer who needs to alter their journey or businesses needs to monitor bookings, can be done without any hassle. Our solution also provides real-time updates on delays, gate changes, or baggage claims.