The Amadeus Global Distribution System (GDS) is the backbone of modern travel technology, connecting airlines, hotels, car rental providers, and travel agencies worldwide. For Online Travel Agencies (OTAs), travel startups, and corporate booking platforms, Amadeus GDS provides real-time flight search, booking, and ticketing through powerful APIs.

One such critical API is PNR_AddMultiElements, which allows travel businesses to:
✔ Add, modify, or retrieve Passenger Name Records (PNRs)
✔ Update passenger details, seats, and special requests
✔ Manage multi-airline bookings efficiently
✔ Ancillary service sales

By integrating Amadeus GDS API, businesses can reduce manual work, minimize errors, and enhance booking management—key for scaling operations in a competitive travel market.

The PNR_AddMultiElements API enables seamless PNR management by allowing:

• Adding/modifying passenger details (names, contacts, frequent flyer numbers)
• Assigning seats and meal preferences
• Including special service requests (SSRs)
• Adding ticketing and payment details
• Retrieving and updating existing PNRs

Why is PNR Management Critical?

• Avoids booking errors (wrong passenger details, missed seat assignments)
• Improves customer experience (personalized service requests)
• Streamlines ticketing & post-booking modifications
• Supports multi-airline and complex itineraries

1. Real-Time PNR Updates

• Modify bookings without manual intervention
• Supports last-minute changes (seat upgrades, name corrections)

2. Multi-Airline & Group Booking Support

• Manage PNRs across different airlines in one call
• Handle group bookings (10+ passengers) efficiently

3. Ancillary Service Integration

• Add baggage, meals, priority boarding
• Sell upgrades and premium seats

4. Automated Ticketing & EMDs (Electronic Miscellaneous Documents)

• Issue e-tickets automatically
• Generate EMDs for ancillary services

5. Error Handling & Data Validation

• Validate passenger data before submission
• Detect duplicate bookings or invalid PNRs

The Amadeus Flight API uses endpoints with XML payloads. Below is a sample AMA_CheckRules request:

Copy
1<travellerInfo>
2  <elementManagementPassenger>
3    <reference>
4      <qualifier>PR</qualifier>
5      <number>1</number>
6    </reference>
7    <segmentName>NM</segmentName>
8  </elementManagementPassenger>
9  <passengerData>
10    <travellerInformation>
11      <traveller>
12        <surname>CHIKKLES</surname>
13        <qualifier>E</qualifier>
14        <quantity>1</quantity>
15      </traveller>
16      <passenger>
17        <firstName>JOHN</firstName>
18        <type>ADT</type>
19      </passenger>
20    </travellerInformation>
21  </passengerData>
22</travellerInfo>
23<dataElementsIndiv>
24  <elementManagementData>
25    <segmentName>SSR</segmentName>
26  </elementManagementData>
27  <serviceRequest>
28    <ssr>
29      <type>CTCM</type>
30      <status>HK</status>
31      <companyId>YY</companyId>
32      <freetext>549876543210/AR</freetext>
33    </ssr>
34  </serviceRequest>
35  <referenceForDataElement>
36    <reference>
37      <qualifier>PT</qualifier>
38      <number>2</number>
39    </reference>
40  </referenceForDataElement>
41</dataElementsIndiv>
42

Key Parameters:

• Passenger Data: NM segment with surname, firstName, and type (e.g., ADT)
• SSRs:
• • DOCS (passport: ----30APR78-M--CHIKKLES-JOHN Mr)
  • CTCM (phone: 549876543210/AR)
  • CTCE (email: test@mail.com)
• Contacts: AP segments for phone (type="4") and email (type="P02")
• References: qualifier="PR" links data to Passenger 1

Copy
1<passengerData>
2    <travellerInformation>
3        <traveller>
4            <surname>CHIKKLES</surname>
5            <quantity>1</quantity>
6        </traveller>
7        <passenger>
8            <firstName>EXST</firstName>
9        </passenger>
10    </travellerInformation>
11</passengerData>
12
13<enhancedPassengerData>
14    <enhancedTravellerInformation>
15        <travellerNameInfo>
16            <quantity>1</quantity>
17        </travellerNameInfo>
18        <otherPaxNamesDetails>
19            <nameType>UN</nameType>
20            <referenceName>Y</referenceName>
21            <displayedName>Y</displayedName>
22            <surname>CHIKKLES</surname>
23            <givenName>EXST</givenName>
24        </otherPaxNamesDetails>
25    </enhancedTravellerInformation>
26</enhancedPassengerData>
27
28<travellerInfo>
29    <dataElementsIndiv>
30        <elementManagementData>
31            <reference>
32                <qualifier>OT</qualifier>
33                <number>20</number>
34            </reference>
35            <segmentName>SSR</segmentName>
36            <lineNumber>34</lineNumber>
37        </elementManagementData>
38        <serviceRequest>
39            <ssr>
40                <type>DOCS</type>
41                <status>HK</status>
42                <quantity>1</quantity>
43                <companyId>AI</companyId>
44                <freeText>////30APR78/M//CHIKKLES/JOHN MR</freeText>
45            </ssr>
46        </serviceRequest>
47        <elementsIndicators>
48            <statusDetails>
49                <indicator>NON</indicator>
50            </statusDetails>
51        </elementsIndicators>
52        <referenceForDataElement>
53            <reference>
54                <qualifier>PT</qualifier>
55                <number>10</number>
56            </reference>
57        </referenceForDataElement>
58    </dataElementsIndiv>
59</travellerInfo>

Key Response Data:

• controlNumber (PNR record locator, e.g., ABC123)
• freetextData (Confirms added remarks/requests)
• Error codes (if request fails)

1. B2C Travel Portals

• Let customers add special requests (seats, meals) post-booking
• Enable self-service PNR modifications

2. Corporate Travel Tools

• Automate employee travel preferences (seat assignments, loyalty numbers)
• Ensure policy compliance (approved vendors, fare rules)

3. Mobile Travel Apps

• Provide real-time PNR updates
• Allow last-minute seat upgrades

4. Travel Management Companies (TMCs)

• Manage group & multi-airline PNRs
• Add ancillary services in bulk

✔ Use Amadeus Sandbox for testing before going live
✔ Cache frequent PNR lookups to reduce API calls
✔ Follow IATA standards for passenger name formats
✔ Validate inputs (e.g., seat availability before assignment)
✔ Implement error handling (retry logic for failed updates)

By leveraging Amadeus GDS API, your travel business can:
🚀 Reduce manual work with automated PNR updates
💰 Upsell ancillaries (seats, baggage, upgrades)
⚡ Improve efficiency with real-time modifications
🌍 Scale globally with multi-airline support

Start optimizing your PNR management with Amadeus today!

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