Repeat Business
70%
Countries Served
20+
Hotel CRM Integration to Effortlessly Connect Guest Data
With our customized hotel CRM solutions, which are designed to increase your revenue and relationships, you can centralize all of your guest interactions, automate engagement, and customize the guest journey.
✔ Enhances Guest Retention
✔ Automated Marketing & Follow-Ups
✔ Compatible with Any PMS or Booking Engine
Our Customers
Empowering startups and Fortune 500 giants
Key Features of Hotel CRM Integration
Feature 1
Combined History & Guest Profiles
Combine all of the guest information into a single CRM view, including previous reservations, preferences, comments, and interactions. Provide individualized experiences and services each time a visitor comes back.
Centralized Guest Records
Service Tags Based on Preferences
Logs of Stay History and Feedback
Front Desk Quick Lookup
Feature 2
Automated Interaction with Visitors
Use behavior-triggered, scheduled communication to increase visitor satisfaction. Automatically send out pre-arrival emails, in-stay offers, and feedback requests after check-out.
Automation of Email and SMS
Pre-Arrival & Post-Stay Templates
Custom Triggers for Engagement
Personalized Promotions Based on Behavior
Feature 3
CRM Integration for Booking Systems
Seamlessly connect your hotel booking engine or PMS with the CRM. Real-time, manual-intervention-free synchronization of guest information, reservations, and stay data.
Integration of Booking Engines and PMS
Guest Syncing in Real Time
Options for Custom Field Mapping
Support for Webhooks and APIs
Feature 4
Rate & Revenue Insights in Hotel CRM
Track every guest’s value and revenue contribution with CRM-driven intelligence. This feature provides hoteliers with data to optimize pricing strategies, marketing campaigns, and upsell opportunities, ranging from booking sources to campaign ROI.
Monitoring of Guest Lifetime Value
Booking Analytics by Source
Performance Reports for Email Campaigns
Revenue Breakdown by Type of Visitor
Feature 5
Tools for Guest Loyalty and Retention
With loyalty features integrated directly into the CRM, you can increase repeat business. Automate re-engagement campaigns, assign loyalty tiers, and give rewards to regular visitors.
Loyalty Tier Setup
Points & Rewards System
Promotions for Rebooking and Anniversary
Automated Win-Back Initiatives
Feature 6
Personalized Hotel CRM Programs
Obtain a CRM that is customized for your property. We create unique flows, data structures, and dashboards to fit your business model, whether you oversee a chain of hotels or a boutique hotel.
Customized CRM Modules
Build Your Own Reports
Brand-Specific Design
Multi-Property Scalability
Feature 7
Automated Follow-Ups in Hotel CRM
Make sure that no lead or visitor request is overlooked. Schedule staff reminders, reply to questions, and follow up with visitors using automated workflows.
Automation of Lead Response
Email Follow-Up Sequences
Staff Task Assignment
Tracking Inquiries to Conversions
How Our Hotel CRM Integration Works
1
Discovery & Planning
We take the time to understand your travel business inside out, your audience, your challenges, and your long-term goals. Once we’ve mapped that out, we put together a detailed game plan with timelines and feature sets that make sense for your vision.
Development – Built for Scale & Speed
Using modern technologies, we develop your platform in clean, scalable code that ensures smooth performance, even under heavy load. Whether you’re building a B2C hotel portal or a multi-service travel app, we’ve got it covered.
2
3
API Integrations & Testing
Need GDS, hotel, flight, or payment integrations? Our in-house team handles this with precision, connecting your system to real-time data sources from day one. The QA team then tests across devices, browsers, and use cases to make sure everything works exactly as it should.
Deployment & Support
Once everything’s approved, we deploy your platform to your server or hosting environment. And even after deployment, we’ll stay with you, providing lifelong support and system updates to keep your portal prepared for every challenge.
4
Let Your CRM Take Care of Guests Pleasure
Elevating Guest Relationships with Data-Driven CRM Capabilities
Guest Segmentation by Behavior & Spend
Automatically classify guests into segments such as high-spend, first-time, business, or leisure travelers. This enables hyper-personalized offers and more relevant communication. While being helpful for scaling operations, we also make it simple for the customers to find the right property with minimum hassle.
Sentiment Tracking from Feedback & Reviews
Analyze guest sentiment in post-stay surveys and public reviews. Use insights to improve services and proactively resolve issues before they impact brand reputation. Another great way to interact with the customers and make them feel valued is with an actionable plan that ultimately improves the user experience.
Integrated Campaign ROI Tracking
Track the performance of CRM-led campaigns in real time. Monitor and change the ongoing campaigns as per the results by measuring open rates, conversion rates, booking value, and guest re-engagement metrics directly within your dashboard. One simple dashboard equips you with information more than any other third-party tool can provide.
Cross-Channel Engagement Dashboard
Unify communication across SMS, email, WhatsApp, and web channels. OneClick TravelTech empowers you to quickly access all the incoming messages that resonate best and also helps you understand the best time to respond, focusing on segments that hold the most value. Overall, you can seamlessly streamline your communications with our unified dashboard.
Comprehensive CRM Functions That Go Beyond Communication
Comprehensive CRM Functions That Go Beyond Communication
Integrated Staff Communication Logs
Prevent duplicated responses, ensure consistent messaging, and streamline issue resolution by maintaning visibility on all staff-guest interactions across departments with unified dashboard that disclose every metric clearly.
Task Management & Internal Reminders
Never let important guest-related actions fall through the cracks. OneClick TravelTech enables you to assign follow-ups, handle VIP arrivals, or manage upsell requests with built-in task automation.
CRM-Linked Booking Modifications
Are guests changing their plans more often in your hotel booking engine? OneClick TravelTech allows you to enable modification requests to be processed directly from the CRM view, minimizing friction and response times.
Event-Based Workflow Automations
Trigger actions like birthday messages, booking confirmations, and loyalty rewards based on calendar events or guest behavior. This helps in fostering a healthy workplace for your teams and also improves collaboration.
Customizable Role-Based Access
Set role-based permissions for your marketing, reservations, or front desk teams to protect sensitive data and maintain operational focus to control who sees what. This integration lets you be in charge of your portal like it’s meant to be.
Real-Time Dashboard for Group & Chain Properties
Track guest engagement, performance benchmarks, and conversion data across all properties in your portfolio from a single, centralized interface. No need for any third-party application that just adds another step to this process.
Integrated Suppliers
Why OneClick TravelTech?
Extensive Technological Expertise
We combine AI, seamless APIs, and cloud innovation to build lightning-fast, scalable travel solutions. From smart booking engines to real-time analytics, our expertise ensures you stay ahead. Smarter tech. Smoother journeys.
End to End Travel Solutions
Experience the power of truly end to end travel solutions designed to simplify and supercharge your travel business. From smart booking engines and dynamic packaging to automated post-booking management and real-time reporting, our all in one travel tech ecosystem empowers you to deliver a seamless, customer-first experience. Whether you're a B2B travel agency or an OTA, our scalable platform is built to maximize efficiency, boost revenue and reduce manual effort - so you can focus on growing your business while we handle the tech.
Integrated Global Suppliers Experience
Seamlessly connect with all major travel players — including top aggregators, GDS platforms, and global suppliers — through our robust, unified API integrations. Enjoy real-time access to vast inventories of flights, hotels, and ancillaries, enabling faster bookings, better pricing, and a truly global reach for your travel business. Our technology ensures efficiency, scale, and competitive advantage in one powerful solution.
Dedicated In-House Integration Specialists
Our experts will always be available at your disposal, even post-deployment, and assist you with your needs.
Track Record of Delivering Results
We deliver where it matters - with a high speed, scalable platform designed for performance and growth. Our solutions offer exceptional user experiences, rapid deployment and effortless third party integrations, helping travel businesses launch faster, operate smarter and scale with confidence.
Glowing Testimonials
Few Stories from our Client
READY TO START?
Ready to elevate your travel business?
Our cutting edge solutions streamline operations, enhance customer experiences and drive revenue growth. From seamless booking management to AI powered personalization, we empower travel companies with the tools they need to stay ahead in a competitive market. Partner with us to unlock new opportunities and scale your business effortlessly.
API Integration
Other Services
Take a quick glance through the available integrations for seamless connectivity and effortless user experience.
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HAVING QUESTIONS?
Check out the Hotel CRM Integration FAQs
By centralizing guest data and automating communications, hotel CRM software helps hotels manage loyalty, provide individualized experiences, and boost marketing effectiveness.
Indeed. Our CRM integration ensures minimal disruption and seamless data syncing with the majority of hotel management systems and booking engines
Personalized messages, automated follow-ups, and unified profiles make guests feel appreciated and cared for, which improves reviews and encourages repeat business.
Of course. You can monitor guests and campaigns throughout your whole hotel network with our hotel CRM system's multi-property management feature.
Along with CRM integration specialists committed to your success, we offer complete onboarding, training, and round-the-clock support.
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OneClick Travel Tech is a leading travel technology company specializing in custom travel booking solutions, offering services like B2B and B2C travel portal development, white label solutions and mobile app development to enhance customer experiences.
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