Amazon Transcribe is Amazon’s speech-to-text tool available through AWS (Amazon Web Services). It provides enterprise-level transcription services, with features that go beyond simple conversion of speech into text.

It’s used in travel systems for:

• Transcribing voice commands into text
• Real-time support chat recordings
• Creating searchable voice logs for customer service
• Translating calls and tours for international customers

Amazon Transcribe is ideal for larger platforms that need robust, scalable infrastructure for multilingual, multi-speaker environments. It also integrates well with Amazon Translate, enabling near real-time voice-to-voice translation.

Amazon Transcribe Features That Help Travel Platforms:

• Real-time transcription with speaker labeling
• Word-by-word timestamps
• Automatic punctuation
• Vocabulary filtering and domain-specific adaptation
  
  

Example:

A user calls a support line and says:
“I want to reschedule my Dubai hotel booking to June 18.”
— the conversation is transcribed and stored, triggering a task for the customer service agent or AI bot.