Natural Language Processing (NLP) refers to a subset of artificial intelligence (AI) which allows machine to interpret, understand as well as produce human language in a manner that is natural. It is through NLP that a voice assistant or chatbot receives an input in the form of a voice or typed commands and performs the necessary actions accordingly.

The human-like interaction is important in booking engines and NLP plays a significant role in creating these applications in the area of travel. It allows systems to resolve conversational requests such as:

“Find me a direct flight from Mumbai to Dubai leaving next Friday under ₹20,000.”

Instead of the user having to fill a form with specific fields, the NLP engine derives the destination, dates of travel, budget and preference out of that single sentence.

NLP is the lifeblood of intelligent voice booking, AI, and also travel agents as well as conversational search.

Key Benefits of NLP in Travel Tech:

• Understands user intent, even in casual or complex speech
• Reduces friction in search and booking flows
• Supports chatbots, voice apps, and AI agents
• Enables better customer support and smarter FAQs