• Mail us
  • Book a Meeting
  • Call us
  • Chat with us

ONE Order

Concept: ONE Order is an IATA initiative to modernize airline retailing by replacing traditional PNRs, tickets, and EMDs (Electronic Miscellaneous Documents) with a single, standardized digital order. It integrates travel products (flights, baggage, meals) into one record, improving flexibility and customer experience.


Goal: Streamline airline/agent workflows by combining:

  • Reservations.
  • Ticketing.
  • Ancillaries (bags, seats).
  • Simplifies booking and servicing
  • Reduces reliance on traditional GDS structures

Status: Piloted by Lufthansa, Qatar Airways.