ONE Order

Concept: ONE Order is an IATA initiative to modernize airline retailing by replacing traditional PNRs, tickets, and EMDs (Electronic Miscellaneous Documents) with a single, standardized digital order. It integrates travel products (flights, baggage, meals) into one record, improving flexibility and customer experience.

Goal: Streamline airline/agent workflows by combining:

• Reservations.
• Ticketing.
• Ancillaries (bags, seats).
• Simplifies booking and servicing
• Reduces reliance on traditional GDS structures

Status: Piloted by Lufthansa, Qatar Airways.